General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.

We do not support questions for the following: Uconnect® Connected Services, SXM Guardian, other radio/infotainment features or map updates for Model Years 2024 and newer. 

Complete the form below for questions that our FAQ could not answer.

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HERE Phone Support

For phone support, contact the HERE Customer Contact Center* at the following number:

1-866-422-8182    

Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

*The HERE Contact Center & Online Contact Form only supports map update related questions for navigation systems up to Model Year 2023. 

 

We do not support questions for the following topics: Uconnect® Connected Services, SXM Guardian, other radio/infotainment features or map updates for Model Years 2024 and newer. 

For questions related to Uconnect® Software or topics mentioned above - please contact Uconnect at: 1-877-855-8400

Link to Uconnect Site